Not right? Send it back. Free.
You have 14 days from delivery to start a return. We email you a prepaid label, you ship it within 10 days, and we sort out the refund or store credit after a quick inspection. Here's the whole policy, no lawyer required.
Have your order number and the email you used at checkout ready. Free return labels are for orders shipped within the U.S.
- 14 daysto start a return
Counted from the day your order is delivered.
- Free labelemailed to you
Ship within 10 days of getting it, or the label is voided and the return is canceled.
- Refund or creditafter inspection
Unused and unopened: full refund to your original payment. Used: store credit.
Four steps, then it's our problem.
Start your return
Go to your account, pick the order, and tell us what's coming back. Takes about a minute.
Grab the label
We email a free prepaid return label. Print it, tape it on. No trip to the counter to pay for anything.
Pack everything
Original packaging, manuals, accessories, the lot. Used a device? Clean it first. That's what keeps your credit at 100%.
Ship within 10 days
Drop it off within 10 days of the label date. We inspect it when it lands and issue your refund or store credit.
What comes back to you.
It depends on the condition of the item and when you tell us. Here is every case.
| Situation | What you get | Good to know |
|---|---|---|
| Unused and unopened, returned within 14 days | Full refund | Back onto your original form of payment. |
| Used, complete, returned within 14 days | Store credit | Include the original packaging, manuals, and accessories. |
| Returned with missing parts, damaged packaging, or residue | Store credit, minus 10% | Applied automatically after inspection. See restocking below. |
| Defective, reported within 14 days | Store credit | For the amount of the exchange, after we've troubleshot it with you. Free label included. |
| Any issue after 14 days | Manufacturer warranty | We're an authorized retailer for every brand we carry. Their warranty team takes it from here. |
| Clearance or final-sale item | No return or exchange | Issues go directly to the brand. |
Tell us right away. The sooner, the better.
Email us as soon as you spot a problem. We may be able to troubleshoot it with you in a couple of messages. If the product turns out to be defective, we start the return and email you a free prepaid label.
Reported within the 14-day window, we make it right with store credit for the amount of the exchange. Send it back with all of its original packaging and contents; missing pieces mean a 10% deduction from the credit.
Past the 14 days, go straight to the manufacturer. We are an authorized retailer for every brand we carry, and their warranty teams are the pros on their own gear.
What can't come back.
Two groups: clearance items, and products we can't accept back for sanitary reasons. Any issue with these goes directly to the brand.
Clearance items
Clearance is final sale: no returns, no exchanges. Once a clearance item leaves our facility, we're not responsible for manufacturer defects on it. We have great relationships with the brands we carry, so take any issue straight to them.
Not returnable for sanitary reasons
Our priority is the health of our customers and our staff, so these can't be returned, new or used:
- Disposable vapes and devices (new and used)
- Nicotine pouches
- Coils and atomizers
- Mouthpieces
- FUM and Ripple devices and hardware
Brands with their own warranty desk
Products from these brands go back to the manufacturer for warranty service, not to us:
- Dr. Dabber
- Focus V
- Grenco
- Lotus
- PAX
- Puffco
- Pulsar
- S.T. Dupont
- Storz & Bickel
- Utillian
- Vector
No restocking fee. One 10% rule.
Returns are free. A 10% deduction is applied to your store credit only when a return comes back with missing components, packaging that isn't intact, or prohibited material or residue still inside.
If several items are missing, or the return is in an unacceptable condition, we may send the items back to you or responsibly dispose of them, at your expense.
Keep 100% of your credit
- Every component that came in the box
- The original packaging, intact
- Manuals, tools, and accessories
- A clean device with no material or residue inside
Missing any of these? A 10% deduction is applied to the store credit automatically.
Questions before you ship?
We'd rather answer now than argue later. Reach us any way you like.